Terms and Conditions


In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting Cheltenham Firewood Supplies’ terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Customer’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to the Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement
We are committed to protecting your privacy. Authorised employees within the company on a ‘need to know’ basis only use any information collected from individual Customers. We constantly review our systems and data to ensure the best possible service to our customers and that data integrity and privacy are maintained.

Any information concerning the Customer will not be passed on to anyone. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

We accept Cash (C.O.D), Direct Debit, Credit Card, and PayPal.  Our Terms of payment are in full prior to delivery (Direct Debit, Credit Card, PayPal) or on delivery (Cash).

Refund Policy
All orders booked through this website are 100% refundable in the event of non-delivery of the goods or cancellation of the Customer Order within the timeframe as per our Cancellation Policy.

Cancellation Policy
A minimum of 24 hours’ notice of cancellation is required. Acceptable notification includes via telephone call, email, mobile phone text message or in person.

Delivery Policy
All deliveries will be delivered on the date requested by and agreed with the customer. Where an unforeseen event occurs and delivery may be delayed, Jo will contact you to discuss alternative arrangements.

All of our firewood is split redgum in the traditional size of approximately 4’-6’ diameter x 12’ long (Residential) or double split for Commercial customers.  As firewood is a natural product, we cannot take responsibility for the presence of small insects such as ants, spiders etc and for safety purposes, we recommend that you always wear gloves when handling firewood.

Our kindling is a combination to redgum, soft pine and hardwood. Every order is provided with a FREE bag of kindling of approximately 6kgs.

These terms and conditions form part of the Agreement between the Customer and us. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance the full Terms and Conditions contained herein.

Cheltenham Firewood Supplies 2017. All Rights Reserved